skills

I map what's already known before asking new questions, digging into reports, sources, and case studies to build a strong understanding of the problem space.

case studies analysis, literature review

I go where people are and ask a lot of questions, especially the uncomfortable ones. I collect the knowledge that data alone can't capture.

interviews, observation, ethnographic research

I sit with the mess before making sense of it, looking for patterns across data to surface the tensions and opportunities that actually matter.

clustering, pattern recognition

I look at the whole before the parts, mapping relationships and responsibilities to turn something overwhelming into something you can work with.

systems map, stakeholder map, resource mapping

I trace how people move through a service, identifying friction, gaps, and the moments that matter most.

Customer journey, service blueprint

I take time to name what is going on. Defining the right problem is often the most valuable thing a designer can do.

how might we, problem statement

I design and run sessions where people become active contributors to the solution, not just informants.

workshop design, whiteboards, co-design tools

I take research and maps and start reshaping the system, connecting all the pieces until a direction becomes clear.

sketching, scenario, ideation

I listen to everyone, balance different voices, and find common ground. When needed, I lead. When not, I make sure the right person does.

leadership, decision making, conflict mediation

I design interfaces from early wireframes to high-fidelity prototypes, building design systems that make collaboration with developers easier.

Figma

I build and manage websites autonomously, from structure to content, without depending on a developer.

WordPress, Divi, Elementor, HTML, Claude

Give me a new tool and I'll figure it out. I'm comfortable learning fast across very different technical contexts.

Adobe Creative Cloud, affinity, fusion 360, keyshot, Omeka S, forum platforms